Complaining is not pleasant, nor is the reason for your complaint but when you have a complaint about The Villa group or any of its Villa del Palmar hotels and associates, you will find that your issue is dealt with in a pleasing manner. Although informal or formal complaints are not common for The Villagroup, there are occasions when the need to complain is necessary and indeed useful for the leaders in Mexican timeshare.
Firstly, complaints can be viewed in two ways. Firstly, the complainer needs to feel that their point of view has been acknowledged, especially if there has been an unsatisfactory situation. The person with the complaint about The Villa group will probably want their problem to be resolved, which is why it is always a good idea to make your complaint while at the resort, so that you can receive a solution to the issue. Complainers who wait till they get home, will probable feel more dissatisfied as it is often too late for the complaint to be addressed directly, except in the form of an apology or some kind of compensation.
The second element to consider about complaints, is that they can be very useful to aid the improvement of services provided by The Villa group. Most people view complaints as negative, but when seen as suggestions for improvement they can be a great source of guidance for an establishment to know what it is doing right and what needs to be made better.
Therefore, if you wish to make a complaint about The Villa group, the best time to do so is in person, while you are still at one of the Villa del Palmar resorts. In that way, you are more likely to receive a highly satisfactory resolution to your problem. You will also be able to give more specific information that will be useful in making your stay all the more comfortable.
On the rare occasion when your complaint has not been resolved during your stay at a Villa group resort, then writing a detailed account of your complaint and sending it via email or post is the best option. You should address your complaint to a senior member of staff and send it as soon as possible following the unsatisfactory experience.
It is worth remembering that complaining on timeshare forums may make you feel better momentarily, but you will not receive any genuine response from The Villa group through that medium. Forums are open to many scams and susceptible for miscommunication; thus, it is not the best way to make a complaint about The Villa group as you will not receive an answer via the forum.
Finally, rest assured that complaints are taking very seriously at The Villa group and your concern will not be taken lightly. Therefore, any issues or problems, communicate directly with Villa group or via Villa del Palmar resorts.
Recommended site: Villa Group Timeshare Complaints