What to do when you have a complaint concerning Villa Group

June 19, 2014 at 10:50 pm

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Complaining is not pleasant, nor is the reason for your complaint but when you have a complaint about The Villa group or any of its Villa del Palmar hotels and associates, you will find that your issue is dealt with in a pleasing manner. Although informal or formal complaints are not common for The Villagroup, there are occasions when the need to complain is necessary and indeed useful for the leaders in Mexican timeshare.

Firstly, complaints can be viewed in two ways. Firstly, the complainer needs to feel that their point of view has been acknowledged, especially if there has been an unsatisfactory situation. The person with the complaint about The Villa group will probably want their problem to be resolved, which is why it is always a good idea to make your complaint while at the resort, so that you can receive a solution to the issue. Complainers who wait till they get home, will probable feel more dissatisfied as it is often too late for the complaint to be addressed directly, except in the form of an apology or some kind of compensation.

The second element to consider about complaints, is that they can be very useful to aid the improvement of services provided by The Villa group. Most people view complaints as negative, but when seen as suggestions for improvement they can be a great source of guidance for an establishment to know what it is doing right and what needs to be made better.

Therefore, if you wish to make a complaint about The Villa group, the best time to do so is in person, while you are still at one of the Villa del Palmar resorts. In that way, you are more likely to receive a highly satisfactory resolution to your problem. You will also be able to give more specific information that will be useful in making your stay all the more comfortable.

On the rare occasion when your complaint has not been resolved during your stay at a Villa group resort, then writing a detailed account of your complaint and sending it via email or post is the best option. You should address your complaint to a senior member of staff and send it as soon as possible following the unsatisfactory experience.

It is worth remembering that complaining on timeshare forums may make you feel better momentarily, but you will not receive any genuine response from The Villa group through that medium. Forums are open to many scams and susceptible for miscommunication; thus, it is not the best way to make a complaint about The Villa group as you will not receive an answer via the forum.

Finally, rest assured that complaints are taking very seriously at The Villa group and your concern will not be taken lightly. Therefore, any issues or problems, communicate directly with Villa group or via Villa del Palmar resorts.

Recommended site: Villa Group Timeshare Complaints

Villa del Palmar Class Action Suits Warning

June 19, 2014 at 9:39 pm

Many reputable timeshare companies, including The Villa group (developers and operators of Villa del Palmar resorts) have issued warnings about bogus class action suits that a target long term and new timeshare owners.

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What is a class action suit?

A class action suit is a joint case against a company or an individual whereby victims of scams or other fraudulent activity can essential club together and put a case forward. The advantages of a class action suit is that you share the cost of legal fees etc between all parties.

 

So why the warning about Villa del Palmar Class action suits?

The problem with Villa del Palmar class action suits is that Villa del Palmar is a genuine company and therefore it is very unlikely that you have been involved in a scam whereby you would win your case and receive a refund for your timeshare. Unscrupulous class action suit lawyers attract owners by claiming that you can get your money back when the reality is that you will simply be paying their fees for a case that is not going to win. Because it is a joint claim, the amount of money involved per individual claimant is not such a great deal, but together, the lawyers stand to make a great profit when they know there is very little chance of you winning.

 

When is a class action suit a good idea?

Class action suits are recommended if you and others have been involved in a widespread timeshare fraud, such as cases where you are sold a unit on a resort that does not exist or which is never completed. The best solution is to find other claimants yourself and then find a good timeshare lawyer.

 

What to do if you think you have been involved in a Villa del Palmar Scam

In the rare case that you feel you have grounds to claim that you have been subject to a Villa del Palmar scam, you should contact the company immediately or their operator Universal Vacation Club to report the scam.

Avoid Villa del Palmar Resale Scam

June 19, 2014 at 9:36 pm

With a little common sense and logic, it is easy to avoid a Villa del Palmar Resale Scam. Rule no.1 in life: when something appears to be too good to be true, it generally is.

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To set the scene, it is important to note that Villa del Palmar is a brand of resorts that you can find in Cancun, Cabo San Lucas, Loreto and Puerto Vallarta. The way that timeshare membership is set up at the Villa del Palmar resorts is that is is very easy to exchange between destinations as well as join international vacation clubs such as Interval International. The biggest danger with Villa del Palmar timeshares is that because they are so popular and in demand, you may be easily convinced that the fantastic offer you have received for your timeshare at one of the Villa del Palmar resorts in Mexico is genuine.

The first red flag should be when you are contacted to sell your Villa del Palmar timeshare in any of the destinations in Mexico when you have made no previous attempt to sell your timeshare. That is, when a timeshare resale agent contacts you unsolicited to make you an offer. While generalizations are not always accurate, it is very likely that this timeshare resale offer is a scam. If you have not put your Villa del Palmar timeshare on the market or advertised it for resale, then you could most definitely fall foul to a resale scam.

What are the true dangers of a Villa del Palmar resale scam?

Apart from the fact that Villa del Palmar resale scams are easy to detect, the extent of the damage to your bank balance is not as great when scammed into selling your timeshare as when you are involved in buying a Villa del Palmar resale from a fraudulent company or individual. Villa del Palmar owners involved in a resale scams are likely to stand to lose a few hundred dollars in fake inscriptions and buyer introduction fees. In some cases you may even fork out for an unnecessary survey. In the grand scheme of timeshare scams, these amounts of cash are minimal, albeit inconvenient and fraudulent. The greatest danger comes if you think you are buying a genuine Villa del Palmar timeshare resale for much greater amounts of money only to find that you have an invalid contract and no timeshare to show for your money.

If you have any doubts about buying a Villa del Palmar timeshare resale, check with the operator to ensure that the timeshare is legally registered and a genuine membership. You may also find that you will not receive the same benefits as the original owner and may never be fully sure if the contract will be honored. The only sound advice is to purchase direct from the developer to be sure that you are buying a genuine product.

The Villagroup Timeshare

June 13, 2014 at 8:24 pm

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A leader in Mexican resort and timeshare development, The Villagroup timeshare is a Mexico based company whose brands include Villa del Palmar, Villa del Arco, Villa La Estancia and other hospitality related subsidiaries. Although to date, The Villagroup is mainly focused on developments within Mexico, it maintains links with international hospitality services and has plans for further expansion outside Mexico.

The Villagroup’s most notable assets include the highly successful Villa del Palmar resorts in Cabo San Lucas, Puerto Vallarta, Riviera Nayarit, Cancun and Loreto, which offer hotel services as well as the option to purchase timeshare, full and fractional ownership. These resorts have received great acclaim thanks to the skillful combination of excellent quality and elegance with affordable prices.

A clear contribution to The Villagroup’s success during its three decades of operation, is its unrivaled reputation for quality. Having taken care to ensure that members and hotel guests receive the very best services and great value for money, it comes as no surprise that The Villagroup has stood the test of the recent economic crisis to hit the world. Indeed, thanks to its commitment to value and quality, it’s business has thrived where others have struggled over the past few years.

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The destinations where The Villagroup develops its resorts are carefully chosen for their investment potential for members. Locations are selected on their combination of great beaches, beautiful surroundings, easy accessibility (international airports), a range of activities on land and sea, great dining and a thriving local community.

The Villagroup offers a range of products. Its resorts attract both hotel guests and timeshare owners, and in many resorts there is the potential for full and fractional ownership of luxury penthouses and suites. One of The Villagroup’s most recent and convenient initiatives is Villa Preferred Access, which is a points based timeshare membership that provides greater flexibility to owners so they can use their membership more effectively and in a more personalized manner. The Villagroup timeshare owners can also use the services to UVCI (Universal Vacation Club International) and Interval International to exchange The Villagroup timeshare units for other destinations.

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